If you are having difficulty using the punch-in and -out functionality in SchoolFront or are receiving error messages, there are a variety of factors that may be impacting your experience with these features. This article discusses some of those factors but may not be exhaustive.
If you believe you should be able to punch-in and -out of SchoolFront but are unable to and cannot figure out why, submit a request for help.
| Scenario / Issue | Likely Cause(s) | What To Do |
| I do not see anything related to punching-in or -out when I login to the SchoolFront Mobile App. |
If you have never used the SchoolFront web (desktop) app to punch-in or -out of your job, then your organization may not use SchoolFront clock punching at all. See also: Why Don't I See All Options on the Home Screen or Main Menu? |
Contact your organization's SchoolFront administrator and request that they enable mobile clock punching for your position. |
| I am able to punch-in and -out of my position from the SchoolFront web (desktop) interface, but I don't see any punch clock functionality when I log into the SchoolFront Mobile App. |
SchoolFront administrators in your organization have not yet enabled mobile punching for your position. See also: Why Don't I See All Options on the Home Screen or Main Menu? |
Contact your organization's SchoolFront administrator and request that they enable mobile clock punching for your position. |
| When I punch-in/-out on the SchoolFront Mobile App, my punch includes a message that says I am outside of the network. | Your organization has defined a specific network to which you must be connected. Punches from outside of the network are still logged, but they are labeled "outside of network." | Connect your mobile device to your organization's network and only submit punches on the SchoolFront Mobile App when you are connected. |
| When I punch-in/-out on the SchoolFront Mobile App, my punch includes a message that says I am outside of the allowed location. | Your organization has defined a specific geographic area in which users in your position are allowed to submit punches. Punches from outside of the area are still logged, but they are labeled "outside of area." | Only submit punches on the SchoolFront Mobile App when you are within the area defined by your organization. Contact your supervisor if you are unsure about the boundaries of the area. |