If other substitutes are being offered jobs that you're not, it's probably because you've made yourself ineligible for those specific opportunities. The most common reason for this is how you've configured your availability within the app. You might have:
- Marked yourself unavailable for all jobs.
- Set up "non-working time" that overlaps with the hours of newly available jobs.
When your app settings indicate you're unavailable during a job's hours, the system won't offer it to you. This also means you won't receive any notifications about that particular job—not by email, text, phone call, or even within the app itself.